Privacy Policy
Trulox ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following information:
- Contact Information: Name, phone number, email address when you contact us
- Location Data: Your address when you request our services
- Usage Data: How you interact with our website (pages visited, time spent)
2. How We Use Your Information
We use your information to:
- Provide locksmith services you request
- Respond to your enquiries
- Improve our website and services
- Send service-related communications
3. How We Protect Your Information
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Legal authorities when required by law
5. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner's Office)
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and measure our advertising effectiveness.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Advertising Cookies: Used to measure the effectiveness of our advertising campaigns (Google Ads)
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Google Analytics and Google Ads
We use Google Analytics to understand how visitors interact with our website. This helps us improve our services.
We also use Google Ads to advertise our services. You can opt out of personalised advertising by visiting Google Ads Settings.
8. Third-Party Services
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us:
- Phone: +447375706575
- WhatsApp: Message us
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.