Questions we're asked
on the phone every week

Our lines are open 8am to midnight, every day. After midnight, message us on WhatsApp and we'll reply when we reopen — or send the quote form and we'll ring you back from 8am.

Rarely. Non-destructive entry always comes first — picks and decoders before anything that damages the lock. If drilling genuinely is the only way in, we'll say so plainly and agree it with you before it happens.

You'll speak to George — the owner, and a working locksmith. The locksmith who comes to you is one of our own regular, DBS-checked people — the same vetted faces, never a stranger resold to whoever's nearest. Whoever arrives offers ID at the door before stepping inside; if it doesn't match, close the door and call us.

Look us up before we arrive: Trulox Ltd is a registered company on the public Companies House register, our insurer is named, and the certificate is shown on request. There's no public DBS register, so we won't fake a 'verify' link — the paper certificate is shown at your door instead.

Because we don't hold them yet, and a badge you haven't earned is exactly the kind of thing this site exists to call out. The schemes we're working towards are listed openly, marked as in progress — the day each one is real, it moves up with its own proof link, not a day earlier.

Because you'll have it in writing before we set off — the total price, no VAT added. The price we agree is the price you pay: it can't grow once we arrive.

No call-out fee — when you accept the quoted work. You're paying for the job itself, not for us turning up, and you can say no to the quote before anyone sets off.

Because a standard job genuinely starts there. The published price is the labour to do the work; anything that would move it — the exact lock or part, extra locks, frame damage — is named in writing before we set off, and the number you approve is your fixed quote. It never grows at your door.

No. One price per job, day or evening — nothing is added for an evening visit, and it's the same price on weekends and bank holidays. We're open 8am until midnight, seven days a week, and the figure on our price list is the figure whatever the hour: your fixed quote is agreed on the phone before anyone sets off, never adjusted at your door.

The published price is the labour to fit. The lock or part itself is shown to you in writing and agreed before we fit it — a fair, named price, never an inflated doorstep markup. So a lock change is that fitting price plus the exact lock you choose, both agreed on the phone before we set off — total price, no VAT added, and nothing is discovered on the invoice.

We stop and tell you before doing anything beyond what you approved. You get a new fixed quote, and we only carry on with your yes. You pay for work you approved — nothing else, and the original figure never quietly grows.

When the job's done and you're happy with it — card, bank transfer or a payment link sent to your phone. Never before we start, and never chased afterwards.

Bank transfer or a payment link sent to your phone — losing your cards doesn't mean you can't call us. Payment is at completion, once the door locks and you've seen the work.