Planned work · repair-first & guaranteed
For the lock that has gone stiff, the key that needs a wiggle and a prayer, the latch that misses its keep, the handle that flops. Most of these are a repair, not a replacement — and when replacing genuinely is the cheaper road, we tell you before you spend a penny.
Payment at completion — never before we start, never chased after.You'll have your price in writing before we set off.
The two-minute symptom check
Locks rarely fail without warning — they grumble first. Every symptom below is usually a repair, caught early. Ignored long enough, it graduates into a snapped key or a door that will not open, at the worst possible moment.
Not sure which one you have? WhatsApp us a ten-second video of the lock misbehaving — we can usually name the fault and the fix from the sound alone.
WhatsApp a photo or video (opens WhatsApp)Honest options, fixed first
Every figure is fixed in your quote before we start. And here is the test we apply to every job: if replacing the lock would be cheaper than repairing it, we tell you that first.
Best when: the door has moved, the lock has not.
Best when: the lock works, but every turn feels like a negotiation.
Best when: one component has died and the rest of the lock is healthy.
Round numbers, total price — no VAT added — fixed in your quote before we start. You'll have your price in writing before we set off. See the full price list →
When a repair would cost more than a quality replacement — an obsolete mechanism, a lock worn past saving — we quote you both numbers side by side and recommend the cheaper one — even when the cheaper one earns us less. See lock replacement →
No surprises
We look — and listen — before we quote. At your door, or from a photo or video you WhatsApp us. No pressure, no obligation.
We tell you which is genuinely cheaper, with both numbers in front of you. No "while we're here" extras.
One all-in figure, parts named and priced. You approve it before any work starts — and if you don't go ahead, you pay nothing.
Most repairs take well under an hour. We cycle the lock with every key, with you watching, until it turns like new.
Card, bank transfer or payment link once the work is done and tested — never before we start.
On every visit
Asked every week
Usually — most realignments and services cost less than a replacement plus new keys for everyone. But not always, and that's the point: when a mechanism is obsolete or worn past saving, replacement is the honest answer, and we quote you both numbers side by side so you can see the maths yourself.
Usually, where the fault is one we carry parts for — common springs, spindles, keeps and cylinders travel with us, so realignments and services tend to finish in one visit. If your lock needs an unusual part, we order it, quote it before fitting, and come back at a time you choose. If the door won't secure at all in the meantime, say so on the phone — that changes the priority.
It happens, especially with older multipoint mechanisms and discontinued brands. We check pattern-part suppliers first — many "obsolete" gearboxes have modern equivalents. If there's genuinely nothing available, we tell you straight and quote a replacement instead, so you're never paying us to hunt for a part that doesn't exist.
A properly serviced lock should run for years — the mortice locks we service are often older than their owners. Every repair carries our 12-month workmanship guarantee (terms apply): if the same fault returns inside that window, we come back and put it right at no charge.
Treat it as urgent, because the door can't be secured properly until the broken blade is out. Don't poke at it with tweezers or glue — that pushes the fragment deeper. Call us and we'll extract it, then tell you honestly whether the lock that snapped your key needs a service or a swap. Home and business locks only — we don't cut car keys.
From this exact job
Danny was very helpful and explained everything that he suggested needed doing to effect my door lock repair. Where there were choices for me to make, he explained in detail the benefits of each lock. He told me the cost of each solution and left it for me to decide. I am really happy with the finished work. Thank you.
— Kathy S.
I had George from Trulox, come and fix the lock on my door. He came out the same day and was friendly, professional and conscientious. I was very happy with the job he did and would highly recommend.
— Caroline A.
Very good service, polite friendly locksmith, and above competent. Sorted out three doors very well.
— Dominic O.
Rated 5.0★ from 6 Google reviews — read them all on Google
Read first, if you'd rather
Describe the door, or WhatsApp a photo — we name the fix and the fixed price first.