Areas we cover
We keep our patch deliberately small — close enough that a realistic arrival time is 30–45 minutes, not a promise we can't keep. The honest way to check we cover you: call or WhatsApp with your postcode and we'll give you a straight yes or no.
Where we actually work
We don’t publish a long list of town pages, because a list tells you nothing about whether we can genuinely get to you. Instead we keep our patch deliberately compact: close enough to our base that a realistic arrival is typically 30–45 minutes. If a job is outside that, we say so on the phone and don’t take it — a locksmith who’s an hour and a half away shouldn’t be quoting you 20 minutes.
How to check we cover you
Call 0333 880 9173 or WhatsApp us with your postcode. You’ll get a straight answer — yes with a realistic ETA, or an honest no. There’s no postcode-checker widget pretending to be clever; the person who answers is the person who knows where the van is right now, so the answer you get is the real one.
What affects arrival times
Two things, and we’ll be honest about both: traffic, and where we are when you call. A mid-afternoon call usually means the fast end of the 30–45 minute band; rush hour or a job we need to finish first can push it toward the slow end, and occasionally past it. Whatever the situation is, we tell you before you commit — we’d rather you knew the real number than heard a fantasy window.
One price across the whole patch
The price is set by the job, not by your postcode. There’s no distance surcharge and no “out of area” premium — if we take the job, you pay the same fixed quote as anyone else on the patch, and that quote is the total price — no VAT added. We’re open 8am–midnight, every day, and the price is the same in the evening as it is in the morning.
The fixed quote, by property type
The quote works the same way everywhere — a fixed total before any work starts, any part named and priced in writing before it’s fitted — but the job itself differs by property. A house is usually straightforward. A flat can involve a communal door that isn’t yours to authorise. An HMO room lock has fire-escape rules. A landlord needs paperwork they can file, and after a break-in the written record doubles as insurance evidence. The pages below cover each honestly.