Locked out? Take a breath — this is fixable.
We pick locks open rather than drill them, and you approve a fixed price on the phone before anyone sets off. If we miss your call, we ring you back within 10 minutes. If your call drops, we ring you back — same number, within 10 minutes.
George — owner & working locksmithFrom £59
One price, day or evening
30–45 min, typically
Exact ETA when you call
DBS-checked
ID at your door · pay at completion
From
Guarantee (Months)
0333 880 9173 Standard rate — answered by the locksmith, not a call centre.
You'll speak to George — the owner, and a working locksmith.
- ID offered at the door
- DBS-checked
- Fixed quote before we set off
What we fix right now
Locked out
Picked open, not drilled. Most doors open in minutes.Snapped key
The broken piece comes out — and a replacement cylinder is in the car if yours is past saving.After a break-in
Door secured, locks changed, and the paperwork your insurer asks for — in the same visit.Door won’t lock
uPVC mechanisms realigned or replaced on the spot.Child locked inside
If a child or anyone vulnerable is in immediate danger, call 999 now — Fire & Rescue attend free of charge. We repair the door after.
The price, before we set off
Trulox fixed prices by job. Every price is the total price — no VAT added. One price, day or evening — nothing added after 6pm. Every figure above is a starting price: your fixed quote is agreed on the phone before anyone sets off, and it's the total price — no VAT added. The price we agree is the price you pay. Payment at completion — never before we start, never chased after. You pay when the job's done and you're happy with it — card, bank transfer or payment link.
What happens when you call
If we've answered your call before midnight, we're coming — even if we arrive after it.
You call, we answer
You'll speak to George — the owner, and a working locksmith. Not a call centre. A few quick questions about your door and lock.
One fixed figure
Your fixed quote for the whole job, agreed on the phone and sent to you in writing before we set off.
We drive to you
Typically with you in 30–45 minutes. We'll confirm your exact ETA when you call — no overpromising. ID shown at your door.
Back inside — pay at the end
You pay when the job's done and you've seen the work — card, bank transfer or a payment link.
While you wait
Calm, practical things for the stretch between hanging up and the knock at the door.
Wait somewhere warm and lit.
A neighbour's, your car, the porch — and keep a little phone battery for our message.
Dig out proof of address.
We'll ask for proof it's your home before we open it. That's not a hurdle — it's how you know you've called the right kind of locksmith.
Watch for the written price.
You'll have your price in writing before we set off. Keep that message — it's the figure you pay.
If this is a break-in, leave the door as it is.
Photograph the damage for your insurer and report it to the police on 101 for a crime reference number. Our burglary page walks you through the rest.
Asked at the door
Frequently asked questions
Open late, until midnight — every day
Call 0333 880 9173
Not an emergency? Browse every service or see the full price list.