Every lock problem, one honest process.
Nine services, one way of working: you describe the job, you get a fixed quote, you approve it — and you pay at completion, once the work is done and tested. The price we agree is the price you pay.
You'll speak to George — the owner, and a working locksmith.
- ID offered at the door
- DBS-checked
- Fixed quote before we set off
Fixed quote
Same prices
The public price list, on account — monthly statement
Commercial & landlords
One accountable locksmith for your properties.
If you look after property you don't live in, you qualify. Stop re-finding a locksmith every time a tenancy ends or a tenant calls at 9pm — one number that answers, response times in writing, and paperwork your file (and your auditor) will accept.
How account jobs flow.
- The job comes in — Your tenant calls, you call, or you email it through — whichever suits. The person who answers is the locksmith, not a call centre.
- Confirmed before work starts — A fixed quote in writing, approved by you — by phone, WhatsApp or email. Nothing starts until the number is agreed.
- Done, then paid at completion — Payment at completion — never before we start, never chased after. Card on file or a payment link to wherever you are — you see the completed job, then you pay.
- A paper trail that files itself — An itemised invoice — total price, no VAT added on every job, addressed to the right entity — plus a monthly statement of paid invoices for your bookkeeping. Statements never carry a balance, because there's never one owed.
Key Features:
Why Choose Us:
You Speak to the Locksmith - The phone is answered by the locksmith — not a call centre.
One Number That Answers - The same locksmith for every property, every time — not whoever a directory sends.
DBS-Checked, ID at the Door - DBS-checked, and ID shown at the door on every visit — what your tenants deserve.
Paperwork That Holds Up - Fixed quotes and itemised invoices in writing — ready for your file and your auditor.
Real jobs, photographed on the tools
Every frame is a real call-out — 45 photographs taken on the job. The doors, the worn gearboxes, the finished fits: this is the day-to-day work behind the fixed quotes on this page — and the locksmith in the band at the top of this page is the one who answers when you call.
See all recent workDoor open and you can’t lock it tonight? Talk to an emergency locksmith now →
DBS-checked · ID shown at your door. Trulox Ltd since 2019 — check us on Companies House. 12-month workmanship guarantee (terms apply).
Open 8am–midnight, every day. After midnight, message us on WhatsApp or send the quote form — we’ll ring you back from 8am.
If keys are your liability, we’re your locksmith.
Private landlords
From a single door. Lock changes between tenancies, tenant lockouts handled without you driving over.
Letting agents
A locksmith who turns up when booked, invoices the right entity, and never embarrasses you in front of a landlord.
Property managers
Blocks, HMOs and portfolios. Written response times and one number that reaches the same firm every time.
Small commercial
Shops, offices, cafés, surgeries. Staff-change lock changes and doors that close properly at night.
Commitments you can put in front of a landlord.
No vague reassurance. Your account terms state what happens and how fast — the same numbers you read here.
Tenant emergency
Lockout, break-in, a door that won’t secure: Typically with you in 30–45 minutes — the same urgency homeowners get. We’ll confirm your exact ETA when you call — no overpromising. After a break-in at a tenanted property, the door gets secured first and we can invoice you or your agent directly — the tenant is never left arranging payment.
Urgent, but not an emergency
A lock failing, a void that needs securing today: on site within 4 hours (8am–midnight) — a deliberate under-promise. We treat account jobs as urgencies, so it’s often sooner.
Planned work
Changeovers, upgrades, compliance visits: typically scheduled same or next working day, booked around check-outs and inventories — with a written quote the same working day.
Email, for accounts
Account customers get email as a jobs channel: emailed jobs are confirmed within one working hour (8am–10pm) — send the job from your desk, get the confirmation in the same thread for the file.
Out of hours is identical to the public: lines closed midnight–8am for account customers too — it’s written in the terms, with no unwritten exceptions. Overnight, WhatsApp the job or send the form and it’s first in the queue when the lines reopen.
We don’t do 30-day terms — we do something better: nothing owed before, nothing chased after. The job’s done, you see it, you pay — and your statement shows only paid invoices.
No VAT on top — and why that matters to a landlord.
No VAT added — and since you can’t reclaim VAT on residential lets anyway, that’s a real saving, not an accounting line.
The mechanism, plainly: residential rent is VAT-exempt, so a landlord can’t reclaim the VAT on contractor invoices — it’s simply absorbed as cost. Our prices have no VAT added in the first place, so at the same gross price that’s roughly a 17% real difference against a VAT-registered supplier. Every job closes with an itemised invoice — total price, no VAT added.
The three lock jobs every portfolio runs into.
Lock changes between tenancies
Every set of keys you can’t account for is a liability with your name on it. Cylinders changed between tenants from £59 per door, new keys labelled, and the change noted on the completion sheet for your deposit file.
Escape routes — key-free egress
On fire-escape routes nobody should ever need a key to get out. Licensing inspectors look for thumbturn cylinders and key-free final-exit locks: we survey the route, fit what the inspection expects, and put it in writing.
Voids, possessions & securing
Between tenants, after damage, or while a sale drags on: securing after a break-in from £85, boarding up from £99, lock changes at the point of possession — confirmed in writing for your solicitor’s file. Discreet and punctual.
Terms, RAMS and a register — without chasing anyone.
Draft terms within one working day
Open an account below and your draft terms arrive as a PDF within one working day — response times, rates and how payment works, ready to pick apart. Nothing is agreed until you’ve read them.
RAMS & proof of insurance
A RAMS pack for sites that need one, and our public liability insurance certificate for your contractor file. DBS certificates are shown at the door or sent by email.
A lock register for every property
Built from real job records, not memory: which lock is on which door, when it was changed and why. Ask for it at changeover, at renewal, or whenever your auditor does.
A statement that’s already settled
Monthly, itemised, and every line already paid — your bookkeeper reconciles it in minutes, and nobody spends Friday chasing pro formas.
Account work, honestly answered.
Do I qualify with just one property?
Yes — if you look after property you don’t live in, you qualify: landlords from a single property, letting agents, property managers and local businesses. No minimum portfolio, no credit checks — there’s no credit to check — and opening an account is free.
Can we settle by invoice at the end of the month?
Payment is at completion for everyone — the job’s done, you see it, you pay, usually by a payment link to wherever you are. What you get monthly is a statement of paid invoices for your bookkeeping, not a balance to chase. Nothing owed before, nothing chased after.
Can tenants call you directly?
Yes — that’s the point of an account. The tenant calls, we attend, and you stay in control: we confirm the job with you before any work starts, and the payment link comes to you at completion, not to the tenant. You don’t drive over, and your tenant isn’t left picking a locksmith off a search ad.
What happens with an emergency at 2am?
We’re straight with you: our lines are open 8am to midnight, every day — and that’s true for account customers too, no unwritten exceptions. Overnight, the tenant or you can WhatsApp the job or send the form, and it’s first in the queue when the lines reopen at 8am.
Can you supply RAMS and proof of insurance?
Yes. A RAMS pack for the sites that need one, our public liability insurance certificate for your contractor file, and DBS certificates shown at the door or sent by email. Our company record is public too — Trulox Ltd is on Companies House, and the itemised invoice on every job names the right entity, first time.
Tell us about your properties.
Draft terms to pick apart, not a sales call. We come back with the response times, rates and invoicing in writing — then you decide.
If you look after property you don’t live in, you qualify. No minimum portfolio, no credit checks — opening an account is free.
Tell us who looks after the property (landlord, letting agent or local business), roughly how many doors, and whether you need emergency cover, planned work or both — one email is enough.
Email hello@trulox.co.uk · WhatsApp us about an account · Call 0333 880 9173
Your draft terms arrive by email within one working day, ready to review — nothing to sign today. We use your details only to set up the account and reply — how we handle your details.
Draft terms within one working day · emailed jobs confirmed within one working hour (8am–10pm)
Prefer to talk it through first?
You’ll speak to George — the owner, and a working locksmith. Not a call centre. Ten minutes on the phone and you’ll know our rates, our response times and whether we’re a fit. No pitch deck.
0333 880 9173 — Standard rate — answered by the locksmith, not a call centre.